TRANSPARENCY IN SERVICE: TERMS, REFUNDS & PRIVACY POLICIES
The brand name 'CRAFT N HOST' represents our services, operated as a freelance business under Mr. Sumesh K.K. To ensure transparency, the Terms, Refunds & Privacy Policies outlined here are prepared on behalf of Mr. Sumesh K.K.
TERMS AND CONDITIONS
1. Introduction
Welcome to the services of Sumesh K K! By accessing this website and services, you agree to comply with our Terms and Conditions, which apply to SEO, branding, design, and website development services.
2. Services Overview
I offer professional SEO, branding, design, and website development services, focusing on digital marketing, advertising, and communication solutions.
Detailed service descriptions, pricing, timelines, and deliverables are provided in project contracts before starting any service.
3. User Obligations
Users are responsible for providing accurate information necessary for service completion.
Users must refrain from using my services for any unlawful activities.
4. Service Modifications and Amendments
I reserve the right to modify, suspend, or discontinue any service temporarily or permanently with due notification to clients.
5. Intellectual Property Rights
All content, logos, and materials on this site are owned by Sumesh K K and protected under copyright laws.
Clients receive the rights to use materials developed specifically for their brand, including website designs, logos, and SEO content, upon full payment.
6. Payment Terms
Payment is required as per the terms mentioned in project contracts, with installments due at designated project milestones.
Failure to meet payment deadlines may result in project delays or suspension of services.
7. Limitation of Liability
Sumesh K K is not liable for any indirect or consequential damages arising from the services provided, including SEO rankings, design misinterpretations, or website functionality.
8. Governing Law
These Terms are governed by the laws of India. Any disputes arising from these Terms or my services will be resolved under the jurisdiction of Indian courts.
REFUND POLICY
1. Introduction
My refund policy is designed to protect the client’s investment while ensuring fair compensation for services rendered.
2. Refund Eligibility
Refunds may be issued if:
The project has not commenced or if I fail to initiate the project due to internal issues.
Project specifications agreed upon are not met within the designated timeline, after allowing reasonable time extensions.
3. Refund Exemptions
Refunds are not provided for services already rendered, including SEO work, completed branding assets, design drafts, or any part of website development.
4. Service Cancellation
Clients may cancel services at any time; however, refunds will be evaluated based on the percentage of project completion and efforts already invested.
5. Refund Process
Eligible refunds will be processed within 14 business days and returned via the original payment method.
6. Non-Refundable Deposits
Deposits paid toward initial project scoping, consultations, or trials are non-refundable.
PRIVACY POLICY
1. Introduction
I am committed to protecting your privacy and personal information.
2. Information Collection
I collect personal details such as name, email, business information, and any data necessary for providing my services.
Website analytics data is collected for improving site performance and user experience.
3. Use of Information
Collected information is used for project management, customer service, marketing communications, and improving service quality.
With permission, data may also be used to send promotional content about my services and offerings.
4. Third-Party Services
I may use third-party services, such as Google Analytics and payment gateways, which have their own privacy policies. I ensure all third parties meet industry standards for data protection.
5. Data Protection
Security measures are in place to safeguard personal information from unauthorized access, including SSL and data encryption.
6. Data Retention
Personal information is retained only as long as necessary for fulfilling the purpose of collection or as required by law.
7. User Rights
Users have the right to access, modify, or delete personal data stored with me by contacting my support team.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in my practices. All updates will be communicated through my website.